SHIPPING
Stock orders (balloon and balloon accessories and equipment) ship out the same day the order is placed if received by noon CST. Orders for stock merchandise and balloons (does not include custom promotional products) that are shipping within the United States will ship via Ground service usually through FedEX. If you need the product faster, just select the shipping option and your freight cost will be calculated for you on the spot.
Custom orders will not ship out same day. Rush options are available on some custom products, but how quickly they will ship still vary from product to product. Each custom product varies at how quickly it can be customized and ship out whether rush or not. Please contact us if you need a rush order to confirm that it can be completed and ship in time.
Pennant orders are sewn at the time of order. Any color combination is available. Orders ship out in approximately 3+ business days. Contact us if you need a rush order to see if yours can be sewn and shipped quicker.
RETURN POLICY
If you receive merchandise that is defective, please call us and we correct the problem right away. If you receive merchandise that needs to be returned for any other reason, please call us. Returns must be made within 30 days of receiving product. We can only accept unopened packages for return. You will be given an RA (return authorization) number. This number should be written on the document inside the box and on the outside of the box. You will then ship the box back to:
Brand The World – Attention: Returns Department
1331 E. Highway 80 #7
Mesquite, TX 75150
There is a 20% restocking fee for any returned items that are not defective.
Custom printed or sewn orders are non refundable.
CUSTOMER SERVICE
We are in the office to answer your phone calls and emails Monday-Friday 9-noon and 1-5. If you reach our voicemail during regular business hours, then our agents are helping other customers, please leave a message and your call will be returned very shortly. You can email us at sales@brandtheworld.com or call 888-422-1414.